I know of the cisco intelligence centre but apparently it only supports historical reports for uccx 9 and we are after realtime agentcsq stats. Indepth view of comstice wallboard table view and box view. Saas is leader in cloud contact center software, helping organizations around the globe create customer and contact center employee experiences that are. You can download and access the rtr client from the unified ccx. Due to the exception, it was thrown out and did not execute the remaining part of the code and hence the counters were not getting reset. The drf backup requires that the ldap monitor service be stopped in order to properly complete. Comstice is a cisco preferred solution partner specialising in contact center solutions compatible with cisco ucce, uccx and pcce. This omnichannel solution is ideal for formal and informal small to mediumsize contact centers. Create an odbc connection to connect to cisco uccx server. For this reason the holidaycheck script is a great learning tool. Both comstice mobile agent for cisco finesse and comstice desktop agent for cisco finesse passed cisco integration validation testing for finesse v12. Nov 28, 20 informix database drivers installed from cisco unity tools or another source. Cisco unified contact center express uccx is a complete contact center in a box. The phone screen will display a contact center queue and associated parameters.
Users will need to be using the vsr2 wallboard software engine to. Uccx wallboard development part 2 adventures of a voice. I have seen a number of 3rd party call center products out there that claim to integrate with cisco s contact center product suite but i would love to get some feed back from others who have used these software platforms and their experiences they have had with them. Cisco software is not sold, but is licensed to the registered end user. Cisco unified contact center express privilege escalation. Vsr2 continues to bring you the latest in wallboard software giving you control and content delivered to your fingertips and allowing you to create and display in. Free wallboards for cisco unified contact center express. The best cisco uccx wallboard is about to get even better unifiedfx, the leader in cisco voip end point and uccx agent management will shortly be announcing wallboardfx 4.
Variphys cisco unified contact center express uccx statistics are delivered in realtime to every screen needed within a single dashboard. It delivers call routing, management, and administration features, and is designed for businesses ranging from very small to enterprise branch offices up to 400 agents. Custom cisco unified contact center express uccx solutions. Here are the top 20 uccx features that are requested by our customers, packaged and priced for simple integration. Gila and ucguru wallboard compatibillity with uccx. Free wallboards for cisco unified contact center express uccx ccx by aaron harrison. The help files for each tool that uses the remote database proxy service to attach to connection has instructions for how to configure the remote odbc access from off box. Documentation for the ccx cti protocol can be found in the cti protocol developer guide ccx configuration apis. This project contains sample code to be used with cisco unified contact center express, an ipbased automated call distribution acd system that queues and distributes incoming calls ccx cti protocol.
During installation of your wallboard software, you must configure. Feb 10, 2011 cisco uccx tools and resources resources tools answer file generator cisco unified communications compatibility tool cisco unified communications sizing tool can be used for uccx ace l. Go to control panel administrative tools data sources. They can create their own dashboards using the builtin performance indicators specifically designed for cisco uccx, filter based on. Administrators wishing to maintain their current cisco unified ccx version can contact cisco tac to obtain the corresponding software patch. Comstice wallboard for cisco ucce and uccx youtube. It is designed to help troubleshoot and check the overall health of your cisco supported software. As an active member of the cisco developer network, inova solutions supports cisco direct sales, value added resellers vars and end users with extended reporting of realtime contact center metrics that complement cisco contact center platforms. Bug information is viewable for customers and partners who have a service contract. Mar 26, 2018 in this webinar, we go through comstice wallboard features, how to create, share and update dashboards, manual call routing, wallboard mobile app and wallboard ticker desktop app.
However when i look at the cisco unified ccx administration guide, release 8. Cisco unified ccx administration guide, release 10. Cisco ipcc uccx full screen wallboard for windows tenox7wallboard. On to the good stuff, a description of this free to use cisco call center wallboard. My question is has anyone used either of these users to successfully retrieve data from a uccx 8. Cisco unified communications software subscription ucss endofsale and endoflife announcement for the cisco unified communications software subscription ucss cisco unified contact center express 10, 10. Cisco finesse remote agent scenarios for ucce, pcce and uccx. I liked the free of charge wallboard, but it was broken for uccx 8, and had a pretty dated look, so i decided to update this wallboard, making it compatible with uccx 8 and up, as well as giving it a significant facelift. Ucguru is allowing everyone to to use this wallboard free of charge which is pretty cool but he has also added a few cool features over the basic first steps found in the original. Voip monkey wallboard parameter required for uccx 7. Mar 14, 2017 hi, we have a wallboard product and poll the rtcsqssummary table, but in quite a few environments, this table often doesnt have all csqs listed. Comstice wallboard integrates with cisco ucce, pcce and uccx for realtime and historical reports. Wallboard integrates with uccx and ucce databases for the realtime and the historical data as well as making a direct socket connection to cti processes to listen to realtime events.
Enhanced dashboard, desktop and wallboard reports provide the data in the format required by the business. Get a smart account for your organization or initiate it for someone else. Farlon ucc desktop will help you harness the skills already in your call center and help you deliver great customer service. Customer guide to cisco uccx integrations 2 customer guide to cisco uccx integrations revision may 2016 about incontact incontact nasdaq. Well i guess i better share my finding and research with you guys as promised. Hi everyone, was wondering if anyone could recommend a wallboard solution for uccx 9 that would show realtime stats on the wallboard screen. Vsr2 continues to bring you the latest in wallboard software giving you control and content delivered to your fingertips and allowing you to create and display in the form that fits your needs now and in the future. Cisco uccx wallboard uccx dashboard free trial unifiedfx. The combined smacs and phonefx software can help streamline business. Wallboard software with the new service ensures that the wallboard server always displays data from the master database server of unified ccx and no manual intervention is required.
Cisco unified communications software subscription ucss endofsale and endoflife announcement for the cisco unified communications software subscription ucss cisco. During installation of your wallboard software, you must configure your. Mar 31, 2015 the comstice wallboard app aims to help agents, supervisors and cisco uccx and ucce contact center managers to get the full visibility of the daily operations of their contact center environment. Comstice wallboard ios app for cisco uccx ucce youtube. Uccx provides three different users that can be used to access the database directly in order to extract information for the purposes of wallboard applications, quality management, workforce management, and custom historical reporting. In the host name field, enter either host name or ip address of uccx server. In some cases, the server fails to stop the ldap monitor service. Wallboardfx a certified cisco uccx compatible cisco wallboard. In these cases, there is defensive code to kill the process in linux, however, the security policies in linux are preventing that process kill. Endofsale and endoflife announcement for the cisco unified ccx. Build real time and historical wallboard or dashboards for your callcenter with a plug n play interface.
Url for the uccx cuic web consoler is when initially logging in, use the uccx administrator credentials. Mobilefirst customer engagement solutions comstice. Cisco uccx, cisco voice, voice development, wallboard. Pluginsto download plugins that you can use to enhance the unified ccx engine. Jan 30, 2019 cisco uccx statistics not appearing in wallboard in order for variphy to successfully retrieve dashboard widget data from cisco unified ccx, data writing needs to be enabled from the cisco unified ccx administration page. Summarized reporting with drill down from macro view to a micro view of the data. Once logged in, navigate to the security section and add selected users to predefined groups in cuic. You must download cisco unified ccx desktop client configuration tool. Cisco unified contact center express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response ivr ports that is easy to deploy and manage.
Registered users can view up to 200 bugs per month without a service contract. It is available for cisco, avaya and genesys call center wallboards. Comstice wallboard mobile app ios and android helps remote workers to follow the daily performance and. This user has access to many configuration and historical tables in the uccx database and should only be used only for. Integration nexorce software with cisco uccx and cisco. Easily configure wallboard widgets on the fly for agent state and multiple csq statistics on one screen.
How to build your contact center wallboard youtube. The ccinfo application collects realtime information from the cisco unified contact center ucc express environment and can display it on large wall displays or on any desktop, either in a web browser or within the cisco ucc express agent desktop. Unified contact center express uccx onpremises software. You can use comstice wallboard for team chat and omnichannel features are run on the omnichannel server. Stuck contact cause numberformatexception in midnight stats reset.
I have seen a number of 3rd party call center products out there that claim to integrate with cisco s contact center product suite but i would love to get some feed b. Mobile call center, mobile customer service, wallboard, call center reporting, amazon connect, cisco uccx, ucce, pcce. Cisco uccx statistics not appearing in wallboard variphy. In this video we highlight the features and usability of box view and agent view of the comstice wallboard solution for your cisco uccx and ucce call center. Configure parameters under real time snapshot configuration for wallboard on the uccx server. Comstice wallboard realtime and historical data visualisation. To open or view cases, you need a service contract. A cool free wallboard ucguru adventures of a voice monkey. Comstice wallboard works for both cisco uccx and ucce. Realtime and historical data visualisation for cisco uccx contact centers. This video explains how you can create, save and share wallboard and dashboard views for cisco uccx, ucce and pcce contact centers. Cisco team wallboards and dashboards inova solutions. Easy process to integrate wallboard with any 3rd party applications. Feb 24, 2011 create an odbc connection to connect to cisco uccx server 58 comments posted by amrgaber ccie security on february 24, 2011 step 1.
Cisco unified contact center express administration and. Call analytics for avaya call analytics tool is a server program that monitors avaya vdns, acd hunt groups and extension obje. Inova solutions, a cisco preferred solution partner, works closely with cisco to provide enhanced, cisco compatible realtime reporting solutions that deliver critical metrics to your team via customized views for wallboards, dashboards and mobile devices. Customize wallboards and supervisor dashboards by assembling prebuilt, reporting gadgets on the wallboard canvas that show the historical and realtime statistics of the call center in the required colors and sizes. Cisco uccx, ucce, pcce, amazon connect wallboard for call center realtime and historical data. In service field, enter 1504 which is the tcp port number. Database access in an ivr can be performed via web services and more formal programming techniques. Inova maintains certified connections with the cisco unified contact center express unified ccx and unified contact center. Cisco unified contact center express uccx statistics delivered in realtime to every screen needed. Do to this kind of scripting you need to have a handle on string manipulation, xml, data type conversions and xpath.
The informix drivers are used by off box tools that connect to unity connection 2. Cisco uccx wallboard uccx dashboard download free trial. The best cisco uccx wallboard is about to get even better unifiedfx, the leader in cisco voip end point and uccx agent management invites you to join us for the wallboardfx 4. I recorded this video with some new trail software and so some things may be small and. Feb 26, 2014 as ever on trolling the internet i found a cool post and free download of another wallboard based on the cisco forums 2. There are several different wallboard applications for cisco ipcc uccx, this one however has a number of unique features.
The cisco cli analyzer formerly asa cli analyzer is a smart ssh client with internal tac tools and knowledge integrated. Does anyone have a reference or setup for voip monkey wallboard used with uccx version 7. Obtain the wallboard from a cisco approved vendor from cisco marketplace. The app allows the user to select which queue to display on their phone. Ucguru is allowing everyone to to use this wallboard. Wallboardfx is a easy to use cisco contact center wallboard for uccx. You can download the wallboard ticker from below watch video. Phonefx single phone remote control tool for cisco phone. Cisco unified contact center express uccx mindsight.
Cisco unified contact center express administration guide. Set the passwords for wallboard user and historical reporting user on the uccx server. Also had to change the path to the css and js directories the needs to be. If you use wallboard software in a high availability ha deployment of unified ccx, you must work with your wallboard vendor to use the new api exposed by unified ccx. Ipcc wallboard gathers realtime information from cisco ipcc express 3. Learn how to easily configure wallboard widgets on the fly for agent state and multiple csq statistics on one screen. Development engineer at ipcommute uk ive noticed that one of the major oversights in a cisco contact centre express deployment is a reasonable wallboard. It communicates directly with cisco finesse and cisco cucm.
The terms and conditions provided govern your use of that software. Contact us today to find out how to get the most out of your cisco unified contact center express investment. Midnight stats not resetting for realtime reporting conditions. Below is an overview of the customized integrations we can perform using cisco uccx in your call center. Welcome to the download page for phoneview remote control for cisco phones. Coupled with our deployment bundles these twenty features will cover the advanced features a strategic manager needs to create a highly optimized contact center and improve the customer journey. Cisco support softwaredownloads, produktdokumentation. I am going to take this from the beginning so for the more advanced guys out there please stay with me. Change in asd automatic software download feature dec th, 2019 cisco rv160, 260, 340, and 345 series routers due to an api change in cisco s software download platform the automatic download feature asd. Whether you are looking for a substitution to cisco agent desktop or a supplement or alternative to cisco finesse, you have come to the right place.
Wallboard application for cisco ucc express ccinfo. Wallboardfx is a certified cisco compatible product that has completed full interoperability verification testing ivt continued. Uccx cuic url and allow users to view historical reports. As ever on trolling the internet i found a cool post and free download of another wallboard based on the cisco forums 2. Uccx wallboard development part 3 adventures of a voice monkey. Phoneview download cisco phone management software. The video walks throughout the details of this script and provides, we hope, some useful instruction.